This policy is written in England and is subject to English Law.
Data Storage and Retention
Personal information is kept private and stored securely, until a time it is no longer required or has no use, as detailed in the UK Data Protection Act 1998 and the EU General Data Protection Regulation 2018. The company will only share data with third parties when it is a technical necessity for providing service to the user, and only to the required extent.
The company takes a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of the user throughout their visiting experience. This website complies to all UK and European laws and requirements for user privacy.
Billing and Contact Information
The company does not retain data relating to IP media connections established directly between instances of its web browser applications.
For cost and quality control, security, and to prevent fraud, the company stores the following data about connections to public telephony networks: Login ID, time, approximate cost to the company, and the destination number. After 60 days, the company will anonymize the destination number of the call record. Third party telephony partners (such as AT&T, CenturyLink, BT) also store call records as is normal for such accounts. The company does not share any personal data with such partners, beyond the required call destination numbers.
To better understand how customers use the company's services, records are held of pages visited, along with the IP address of the user, and - if logged in - their login ID. This allows the company to aggregate the data of unique visitors. It is stored independently of other account data, and is used exclusively for website visitor statistics. The company makes use of the open source software "Matomo" for this purpose. The user may opt out of this feature by enabling a browser's "do not track" option at any time.
For security and development purposes, the company maintains various log files on each of its servers. These are text files, are not electronically processed, and are deleted after 60 days. They may be viewed by a technician for the purpose of analyzing technical problems. Log files may contain the user's IP address, Login ID, telephony, and SIP call data, and/or e-mail address.
The company's web browser applications maintain a local log in the user's computer memory, detailing technical processes related to hardware access and media connections. If the application encounters an error, this log will be transmitted to the company's server(s) for review, and to allow for the fixing of bugs. In addition to the software flow, it includes the user's IP address, type of browser, and Login ID.
Cookies and Local Storage
The company's websites set a so-called "session cookie", which is a unique identifier shared with its web server(s) every time a page is loaded. This allows account specific features to be saved and recalled.
Two more cookies are set by the web analytics software "Matomo" as detailed above.
Contact & Communication
The user contacts the company at their own discretion and any personal details are provided at their own risk. The company uses any such information to provide the user with further information about its services or to assist in answering questions or queries. This is by no means an entire list of the user's rights in regard to receiving email marketing material. The user's details are not passed to third parties, with the exception of say a contractor with which the company has a close working relationship such as a freelance developer.
From time to time, the company will use email to inform subscribers about its products and services. Users can subscribe and unsubscribe to such emails through an online automated process should they wish to do so, but do so at their own discretion. For this purpose, the company may share the user's name and e-mail address with a third party such as MailChimp, for the exclusive purpose of delivering such emails. E-Mails may contain technical provisions to track delivery and viewing.
External Links and Social Media
Although the company's websites only look to include quality, safe and relevant external links, and despite best efforts, the company cannot guarantee or regularly verify to contents of such links. The user is advised to adopt a policy of caution before clicking any external web links mentioned on its sites.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms on which the company participates, are custom to the terms and conditions as well as the privacy policies held with each such platform respectively. The user is advised to use social media platforms wisely and to communicate / engage upon them with due care and caution in regard to their own privacy and personal details. The company will never ask for sensitive information through social media platforms and will instead encourage users wishing to discuss sensitive details to contact them through more secure channels.
Shortened Links in Social Media
The company through their social media platform accounts may share web links to relevant web pages. By default some such platforms shorten lengthy URLs (web addresses). Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by the company. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking, and therefore the company cannot be held liable for any damages or implications caused by visiting any shortened links.
Requests for changes, deletion, and access to your data
The company provides various interfaces for you to view and change your data through its websites. If you require help with these methods, or have a concern or request not covered by them, please contact the company directly through its support system.
The company can be contacted through its online support system.
The company's mailing address is:
V1.1 April 2015